QuestionPro

QuestionPro's online survey software is a one-stop solution for managing feedback via the web. From simple web surveys to large, complex, international market research, we have a solution that will meet your requirements.

Our survey software includes a full suite of tools for creating surveys, sending email invitations, and analyzing survey data.

Marvelous Mapping Manipulation Monday (or “Mmmm” for short)

Marvelous Mapping Manipulation Monday (or “Mmmm” for short)

Recently we launched 10 new enhancements to question types, including a brief overview of each.

Let’s delve slightly deeper into the Maps question type, a pretty cool and useful feature.

Maps is great for any time you want to tie your survey response set to a geographic location.

seattle-locationsFor example, the Maps question type used in a multi-store retail survey might:

  • Identify a store where a purchase was…

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— 12 hours ago
Simple Tips and Tools to Find Your Target Customer

Simple Tips and Tools to Find Your Target Customer

Yes, You’re probably doing it wrong

I’m going to go out on a limb and say that if you don’t have a flood of customers beating down your door, you simply haven’t chosen or focused on just the right target customer. (more…)

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— 4 days ago
12 Tips from the Instant Feedback & Better Online Reputations Hangout On Air

12 Tips from the Instant Feedback & Better Online Reputations Hangout On Air

Today’s Hangout On Air (HOA) featured Andy Beal, online reputation management expert and author of a new book, “REPPED: 30 Days to a Better Online Reputation.” Host James Wirth had a great conversation with Andy about tips to help your reputation. Here’s the recap of the 12 tips I got from the HOA.
(more…)

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— 5 days ago
Survey Modes and Response Rates

Survey Modes and Response Rates

Image courtesy Pixabay

Image courtesy Pixabay

We’ve discussed sample size for a representative snapshot of a population and the difference when wanting to keep a pulse on what your audience is thinking. Today, we will focus on different ways you can distribute your survey and the expected response rates.

(more…)

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— 6 days ago
"Can I have your signature please? Just with your finger is great. Thanks."

“Can I have your signature please? Just with your finger is great. Thanks.”

While this may seem an odd request, it’s often needed. Many areas of business now use a form of verification or acknowledgement sans paper and pen, and surveys are no different – particularly when being gathered/completed on mobile devices. (more…)

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— 1 week ago
9 Ways to Build Customer Loyalty

9 Ways to Build Customer Loyalty

I had a really interesting experience the other day.  I wanted to try a new blogging tool.  I was doing some research and found something I thought I’d try.  They had a free trial with no credit card required and so I decided to give it a go.  I installed the plugin and went over to the site and started clicking around.  Soon after that, I got an email — FROM THE CEO!  Now, let me be clear, this…

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— 1 week ago
Keep Asking Your Customers!

Keep Asking Your Customers!

Last week, we looked into how surveys could help with online reputation management. It seems pretty straight-forward: if you proactively ask your customers about their experience, they are likely to tell you about their positive and negative experiences first before going to social media to tell their friends about it first.

(more…)

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— 1 week ago
Sample Size: How Many People Should I Ask?

Sample Size: How Many People Should I Ask?

questiontheanswers

Courtesy etmooc.org

One of the first questions I wonder when I’m looking at survey results is: who was the audience? The second question: how large was the sample surveyed? Both of these are critical when looking at survey data and making inferences based on that data. You might have the best survey in the world, but if you didn’t get enough responses, you can’t generalize the answers to your…

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— 1 week ago
10 Enhancements to Question Types Just Released!

10 Enhancements to Question Types Just Released!

This round of updates, we have 10 enhancements we released in QuestionPro. We have a few new question types, some re-arranging, some re-naming, and some updates to the question types to make them easier to use.
(more…)

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— 2 weeks ago
#FridayFive: Stories from Around the Web

#FridayFive: Stories from Around the Web

Happy Friday everyone! Here are a five stories from this week that either made us think deeper, laugh harder or pause everything to share with a neighbor. We hope you enjoy the stories – AND your weekend!

You’re Not A Leader If You Can’t Lead Your Own Parents (Forbes)
Keen insight into a unique leadership-ability barometer we may not be considering. Talk about ‘managing up!’

Watch These…

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— 2 weeks ago